Hicksville, NY 11802

We’re open Monday – Friday, 9 a.m. – 5:00 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping rates and fees may vary depending on the delivery address for your order. Please check when check out of contact us for the shipping rate information specific to your order.

Which payment methods are accepted in the Online Shop?

We accept payment by Paypal, Credit Card, Bank Transfer or Cash for local pick up.

How long does delivery take?

The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose.

How secure is shopping in the Online Shop? Is my data protected?

Secure Shopping Guarantee. We use PCI standards to ensure your personal information is secure and encrypted. When placing an order online with us, your information is transmitted using SSL (Secure Sockets Layer) technology. This allows your browser to encrypt your order information before transmitting it to our secure server. You can feel safe shopping with us. We are committed to protecting your privacy.

What exactly happens after ordering?

After you have placed your order we shall send you an automated email confirming the order. At the point at which we dispatch your order to you, we shall send you an automated email that will provide details of the delivery. If you are collecting your order, this email will provide directions to our offices and the parcel number you need to bring in order to claim your parcel.

Do I receive an invoice for my order?

Yes, we send out invoice to the email address associated to your account for every order after payment is successfully collected.

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All inquiries will be answered within 24 hours.